Frequently Asked Questions
Everything you need to know about purchasing and maintaining your Kirby vacuum system.
Are your Kirby vacuums brand new or refurbished?
We offer both brand-new units and professionally refurbished models. Each refurbished Kirby undergoes a 12-point inspection process and is rebuilt with genuine parts to ensure it meets original factory performance standards.
How long does shipping take for vacuum systems and parts?
Most orders are processed within 24-48 hours. Standard shipping typically takes 3-7 business days within the continental United States. Expedited shipping options are available at checkout.
What is your return policy for Kirby units?
We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you can return the unit in its original condition for a full refund, minus shipping costs.
Do you sell genuine Kirby bags and replacement parts?
Yes, we exclusively stock genuine Kirby HEPA filtration bags, belts, and brush rolls. Using authentic parts is essential for maintaining your vacuum's airflow and protecting your warranty.
What kind of warranty comes with my purchase?
New Kirby systems come with a manufacturer-backed warranty. Our refurbished units include a comprehensive 5-year motor warranty provided directly by our store to give you peace of mind.
How do I find the right model number for replacement parts?
The model name is usually located on the front of the aluminum nozzle or on the handle. If you are unsure, you can provide us with the serial number located on the main power unit, and our team will identify the correct parts for you.